General Terms & Conditions
Article 1 – Definitions
The following definitions apply in these general terms and conditions:
Withdrawal period: the period during which the consumer may exercise their right of withdrawal;
Consumer: a natural person who is not acting for purposes related to their trade, business, or profession, and who enters into a distance contract with the trader;
Continuing contract: a distance contract relating to a series of products or services, where the obligations are spread over a certain period;
Right of withdrawal: the consumer's right to withdraw from the distance contract within the withdrawal period;
Trader: the natural or legal person offering products or services to consumers by distance selling;
Distance contract: a contract concluded between the trader and the consumer exclusively through the use of means of distance communication.
Article 2 – Identity of the business
Business name: Lonavo
Chamber of Commerce number (KvK): 95018190
VAT registration number: NL866973849B01
Customer service email: support@bellarashop.com
Article 3 – Scope
These general terms and conditions apply to every offer made by the trader and to every distance contract concluded. Before the contract is concluded, the general terms and conditions are made available to the consumer electronically or by other means.
Article 4 – The offer
Offers may be changed without prior notice. The company reserves the right to change or adjust offers.
Article 5 – Formation of the contract
The contract is formed when the consumer accepts the offer and meets the stated conditions. The company confirms acceptance immediately by email.
Article 6 – Right of withdrawal
Consumers have the right to withdraw from the contract without giving any reason within 30 days of receiving the goods.
The consumer bears the costs of return shipping themselves if the right of withdrawal is exercised.
Article 7 – Cancellation costs
The trader refunds the payment within 14 days of cancellation, provided the product is returned in its original condition.
Article 8 – Customs, import duties, and taxes
8.1
All goods offered and sold via this website are shipped on a prepaid basis. All applicable customs duties, import taxes, and GST are calculated and paid in advance by the trader or its supplier, and are included in the price shown at checkout.
8.2
The customer does not need to pay any additional amount on delivery — including customs duties, import taxes, GST, or courier handling fees — provided the delivery address and details supplied by the customer are correct.
8.3
The trader is responsible for ensuring shipments comply with relevant international shipping and customs regulations. Where a shipment is delayed, held, or incurs additional costs due to a customs or regulatory issue that is not the fault of the customer, the trader will resolve this at no cost to the customer.
8.4
If a shipment is delayed, held, or refused at the border due to incorrect information provided by the customer (such as an incorrect delivery address), the trader will assist in resolving the issue, but any resulting additional costs may be passed on to the customer.
Article 9 – Conformity and warranty
The seller warrants that the products meet the agreed and statutory requirements, including the consumer guarantees under the Australian Consumer Law, which apply automatically and are not limited by this policy.
Faults or defects should be reported in writing as soon as reasonably possible after being discovered.
Where a return is required for assessment, products must be returned in their original packaging and original condition, unless the trader agrees otherwise.
Article 10 – Delivery
Orders are delivered within the timeframe stated on the website (see Shipping Policy), unless otherwise agreed.
In the event of a delay, the seller will inform the customer as soon as reasonably possible.
The seller guarantees that shipping takes place in accordance with international shipping regulations. The trader remains responsible for resolving customs-related delays not caused by incorrect customer information (see Article 8).
Article 11 – Complaints procedure
Complaints should be submitted in writing as soon as reasonably possible after the issue is identified.
The company will respond to complaints within 14 days. If a longer processing time is required, the customer will be informed of the expected timeframe.
If a complaint cannot be resolved directly with the trader, the customer may contact the Australian Competition and Consumer Commission (ACCC) or their relevant state or territory consumer affairs body.
Article 12 – Dispute resolution
Disputes should, wherever possible, be resolved amicably between the parties. Nothing in these terms limits the customer's rights under the Australian Consumer Law or affects their ability to pursue a claim through the applicable Australian courts or tribunals.