Shipping & Delivery
Last updated: 18 August 2026
At a glance
| Shipping | Free on all orders |
| Delivery time | 5–12 working days from order date |
| Delivers to | Australia |
| Customs & GST | Everything is prepaid — you pay nothing on delivery |
| Track & trace | Sent by email once your parcel has been dispatched |
Where do we deliver to?
We deliver to addresses in Australia.
Delivery time
Processing time: 1–2 working days
Delivery time: 5–12 working days from the order date
You'll receive an email with a track & trace number as soon as your parcel has been dispatched.
Delivery times are estimates. They may be longer around public holidays, due to delays at the courier, or in unusual weather conditions. Delivery may also take slightly longer to remote and regional areas. If your order is delayed, we'll be in touch.
Shipping costs
Shipping is free on all orders. No shipping costs are added at checkout.
GST and customs
Our products are shipped from our supplier outside Australia. GST and any import duties are prepaid and included in the price shown in store.
This means you don't pay anything extra on delivery — no GST, customs duties, or courier fees. The price at checkout is the final price.
Couriers
We ship with Australia Post. Which courier delivers your parcel will be shown in your track & trace email.
If you're not home
If no one is home at the time of delivery, the courier will typically do one of the following:
- Attempt delivery again the next working day
- Leave a note with details of where the parcel can be collected — usually a nearby post office or parcel locker
Always track your parcel via the link in your track & trace email to see its current status.
Delayed, lost or damaged parcels
If your parcel is delayed, lost, or arrives damaged, email us at support@bellarashop.com with your order number — and a couple of photos if the packaging or item is damaged.
We'll sort it out: either we send a replacement, or we refund your purchase.
Wrong address
Check your delivery address before completing your purchase. If it's wrong, email us as soon as possible at support@bellarashop.com — if we can correct it before the parcel is dispatched, we'll do so at no cost to you.
If the parcel has already been sent to an incorrect address you provided, we unfortunately can't guarantee it can be redirected.
Contact
Lonavo VOF, KvK: 95018190, VAT: NL866973849B01
Email: support@bellarashop.com
Customer service replies within 1–2 working days.